FAQs

We specialise in:

• plant training and testing
• equipment training and testing
• health and safety
• plus many other NVQ and RQF-based qualifications

Our large team of qualified trainers means that we also create bespoke courses based on your needs. We’ll advise you on the best route for you, regardless of whether or not we provide it.

We choose the best delivery method for your course or requirements. These range from one-to-one mentoring, online learning, and training workshops for groups and individuals. For certain courses, we can also visit and work from your site.

Absolutely. Regardless of what level your staff are at, we will conduct a complete training analysis to ensure they are on the right track. Please call us for more details.

We have a range of courses that are ideal for beginners. You don’t need any qualifications to take part. We can help you climb a whole new career ladder.

Please contact our bookings team on 0333 301 3000 to let us know as soon as possible, we always do everything we can to help our trainees.

Yes, we are always on the look out for grants and funding opportunities. We will always advise you on all of your options to help you save money.

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

System requirements

• An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
• A webcam or HD webcam - built-in or USB plug-in
• Or, a HD cam or HD camcorder with video capture card

Supported operating systems

• macOS X with macOS 10.7 or later
• Windows 10 (for devices running Windows 10, they must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported)
• Windows 8 or 8.1
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Supported tablet and mobile devices

• Surface PRO 2 or higher running Win 8.1 or higher (for tablets running Windows 10, they must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported)
• iOS and Android devices
• Blackberry devices

Supported browsers

• Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
• Mac: Safari 7+, Firefox 27+, Chrome 30+
• Linux: Firefox 27+, Chrome 30+

Processor and RAM requirements

	Minimum	Recommended
Processor	Single Core 1.6Ghz or Higher	Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAM	2Gb	4Gb

• Dual and single core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen sharing performance on laptops we recommend a quad core processor or higher.
• Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.

High DPI support

• High DPI displays are supported in Zoom version 3.5 or higher

Bandwidth requirements

• The bandwidth used by Microsoft Teams or Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

Recommended bandwidth for meetings and webinar panelists

• For 1:1 video calling:
  • 600kbps (up/down) for high quality video
  • 1.2 Mbps (up/down) for 720p HD video
  • Receiving 1080p HD video requires 1.8 Mbps (up/down)
  • Sending 1080p HD video requires 1.8 Mbps (up/down)
• For group video calling:
  • 800kbps/1.0Mbps (up/down) for high quality video
  • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  • Receiving 1080p HD video requires 2.5mbps (up/down)
  • Sending 1080p HD video requires 3.0 Mbps (up/down)
• For screen sharing only (no video thumbnail): 50-75kbps
• For screen sharing with video thumbnail: 50-150kbps
• For audio VoiP: 60-80kbps
• For Zoom Phone: 60-100kbps

Recommended bandwidth for webinar attendees

• For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
• For screen sharing only (no video thumbnail): 50-75kbps (down)
• For screen sharing with video thumbnail: 50-150kbps (down)
• For audio VoiP: 60-80kbps (down)