It is our aim to provide high quality, impartial, information, advice and guidance which will promote the value of learning to current and prospective learners and employers.
Information, Advice and Guidance (IAG) is an integral part of the learner journey from the very first contact, through the training and assessment process, past final certification and beyond into the learner's career. The objective is to promote, encourage and nurture learning as an ongoing process.
It is based upon explaining options and removing barriers to learning.
The three main stages of the IAG process are:
Initial (Pre-induction and induction stage)
- Giving advice on the most suitable training for the learner
- Explaining what is involved in the training
- Explaining how the training is delivered and how long it should take to achieve
- Advising whether funding is available
- Explaining what the learner can expect of us and what we expect of the learner
- Advising about other training which may help the learner progress
- Giving information on where the learner can access additional information, advice, guidance and support.
Ongoing (Throughout the learning stage)
- Giving regular learner progress updates and feedback
- Offering advice on assessment requirements
- Giving advice on additional support that may be available
- Giving the learner opportunity to give feedback to the assessor
Completion (At the end of this part of the journey)
- Giving feedback on the learner's achievement
- Allowing the learner to give feedback on their experience of the training
- Giving advice to the learner on what the next step of their journey could be.
You can request information, advice and guidance at any stage of the process by contacting a member of our staff who will direct you to the person best suited to provide you with the most appropriate and up to date advice possible, whether this is one of our assessors, funding advisors, trainers or industry specialists. If in the event we cannot give you the information you request we will endeavour to put you in touch with an organisation that can.
To make this as simple as possible we provide you with our Contact Us form as well as 24 hour access to the following telephone number, or alternatively we can be contacted through any of our social network mediums.
Click here to access our online Contact Us form
Phone: 0333 301 3000
Mental health first aid
Our on-site mental health first aider is Carolyn. In addition to staff, she is also always on hand to support delegates and clients wherever possible. She can be contacted on 0333 301 3000 (extension 7084).